Smart online support.


With myConnect to the Smart Factory

myConnect is our answer to the digital age. The modular platform provides access to a wide range of functions, which enables you to react quickly in the event of a disruption to your production process. In addition, you have a real-time overview of all your data.
The heart of myConnect is the fully integrated Site Control. This link enables direct communication with the CPU and HMI of your injection moulding machines with our software solutions.
Using this platform, you can access a wide range of machine parameters and, for example, visualise your production data anytime and anywhere.

  • Mobile control via App
  • Online spare parts catalogue
  • Digital machine documentation
  • Production data at a glance
  • Clear maintenance planning
  • Service technician sees the situation on site via Smart Glasses

myConnect Basic.

If several machines are in use, they are combined in a network. The network can be accessed via both fixed and mobile terminals. In this way, data queries can be aggregated over an entire site, for example. You always have an overview of your entire production.

Once the connection is established, the complete digital service world of Sumitomo (SHI) Demag opens up to you. In addition to access to our extended live support functions, such as direct communication with one of our service employees, access to our database for spare parts is also included.

mySupport 8/5 basic

As soon as a fault occurs, you can send a service request to Sumitomo (SHI) Demag at any time directly from the machine operating terminal, your PC or a mobile terminal. This gives us the opportunity to connect remotely directly to the machine in order to carry out a precise analysis and solve the problem quickly.


All digitally available documentation can be called up immediately for your plant. When the documents are called up, the system automatically checks whether updates of the requested data are available at the headquarters of Sumitomo (SHI) Demag. This ensures that you always have access to the latest version of the documents.


All essential events of your machines are documented. Thus you have the possibility to trace the complete history for all your machines at any time.


Online access to the specific spare parts catalogue of your machines. This enables you to directly identify   the required spare parts by means of images and  drawings. This allows you to select the right spare parts easily, quickly and independently. This saves valuable time during a production stop.


With myConnect App you can keep track of your machinery even when you are on the road. You can display the most important key figures, such as  operating status, order progress, rejects and the  existence of faults. In addition, you have the possi-bility to send a service request (call for help) and view existing service requests for all your machines.

myConnect Premium.

Additional optional tailor-made configuration that can be configured to your specific needs.

mySupport 24/7 Premium

Online support around the clock, seven days a week, with a guaranteed response time of three hours from the time a problem is reported. All mySupport func-tions, such as direct communication with our service staff, are naturally integrated.


During our business hours you will receive online support from our application technology department five days a week (Mon - Fri). By means of chat  function, video or VNC connection a common process adjustment can be carried out directly at your plant. In this way you can optimise your processes, increase  the quality of your parts and reduce cycle times.


You will receive a fully configured pair of Smart Glasses on which our service app is already pre-installed.  Using the conference function, you can quickly resolve the fault in question in direct communication with one of our service staff via video chat. In addition, our employee can import required documents such as circuit diagrams or similar directly into the glasses.  This guarantees a quick solution to the problem.


With the help of up to 16 individually configurable dash boards, you can visualise any process values, such as good parts of the current production or current temperatures. Various types of diagrams are available for this purpose, such as line, pie, bar charts, etc.


Setting Up E-Mail notifications for an occasion of adjustable level.


A maintenance manager for all maintenance tasks on the press, including documentation of tasks and recom-mendations for the necessary tools and consumables. The maintenance tasks of each individual machine are synchronised with the PC software. This gives you an overview of all pending maintenance tasks for the entire connected machine park. This enables optimum planning and coordination as well as on-schedule execution of the pending maintenance tasks.

Your contact person.

Robert Sutter 
Leitung Technischer Kundendienst
Service-Hotline:               +49 911 5061 301


Please contact us, we will be happy to help you.

Discover now.

Download the myConnect brochure with more information here

Discover now.

Download the myConnect brochure with more information here