Speed and quality
Whether you require assistance online, over the phone, or on-site, our highly trained service specialists are dedicated to promptly and competently resolving any technical issues that you may encounter. Our 24-hour hotline, available in both German and English, ensures global technical support, even outside of regular business hours and on weekends.
Service hotline (free of charge, Monday-Friday, 7:30-17:00 CET)
Spare parts hotline (free of charge, Monday-Friday, 7:30-17:00 CET)
24/7 hotline (300€ per call, per case)
Service portfolio
Expert machine status checks
ErgoCheck
At regular intervals, or whenever required, we can investigate the status of your machines. ErgoCheck inspects all quality-relevant process parameters, including security functions, minimising machine downtime.
Expanding machine functions
Retrofit
If you need to modernise existing equipment or include the latest features, we have got you covered:
- Changing the plasticising unit
- Adding another plasticising unit with the all-electric MultiPlug
- Extending the range of functions (core pulling, signal interfaces, special equipment packages for Medical, IML and LSR, etc.)
- Updating a manual production cell to a completely automated one
- Networking a machine via smart service tools, such as myConnect
Returns made easy
Returns for parts and assemblies
Contact our customer service team to register your return deliveries. We will send all the necessary documents to speed up the process.
Replacement components when you need them
Spare parts service
Sumitomo (SHI) Demag provides fast availability of spare parts for all assemblies with the original quality. You also have full supply reliability for older machines and individual solutions.