Whether online, by telephone or at your site: If you need help, you will be looked after by highly trained service specialists who are able to solve any technical problem competently and quickly. Find the right contact person for your needs here.

  • international
  • personally
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  • 24/7
  • interconnected

Expert machine status checks


At regular intervals or whenever you require it, we offer to investigate the status of your machines. Ergo-Check checks all quality-relevant process parameters as well as all basic and security functions and gives you and your customers security.

Order spare parts at any given time

Spare part service

The spare parts team of Sumitomo (SHI) Demag provides fast availability of spare parts for all assemblies with the original quality. You also have full supply reliability for older machines and individual solutions.

Online spare parts catalogue

Machine upgrades and changes

Retrofit service

Thanks to solid construction, robust mechanics and high-quality components, our machines have been reliably in operation for decades. However, demands for new features and wear protection require upgrades for the machines from time to time. Besides others, we offer:

Returns made easy

Returns for parts and assemblies

Register your return delivery with us quickly and easily by contacting  our customer service. You will receive all necessary accompanying documents from us. Please also find our return conditions here.