Always at your side.

Customer Service Germany is very familiar with your Sumitomo (SHI) Demag machines and can react quickly due to the regional proximity. You have a contact person for all technical questions, who will also clarify any special questions with the experts in our factories. International customers are supported by the customer service teams in your respective country.

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We are here for you – at any time.

Our Customer Service team will personally assist you Monday to Friday between 7.30 and 17.00 Central European Time.

Outside business hours and on weekends, our 24-hour hotline is available to you for a fee, subject to contractual agreement. For spare parts please contact our spare parts team.

24-hour hotline:

On weekends from Friday 17:30 to Monday 07:30,

phone +49 911 5061 311

The 24h-hotline is subject to a fee. The client pays € 90.00 per call for using the 24h-hotline. The 24h-hotline is currently only available for Germany and German-speaking clients.