Customer Service Germany is very familiar with your Sumitomo (SHI) Demag machines and can react quickly due to the regional proximity. You have a contact person for all technical questions, who will also clarify any special questions with the experts in our factories. International customers are supported by the customer service teams in your respective country.
- professional competence
Our Customer Service team will personally assist you Monday to Friday between 7.30 and 17.00 Central European Time.
Outside business hours and on weekends, our 24-hour hotline is available to you for a fee, subject to contractual agreement. For spare parts please contact our spare parts team.
On weekends from Friday 17:30 to Monday 07:30,
phone +49 911 5061 311
The 24h-hotline is subject to a fee. The client pays € 90.00 per call for using the 24h-hotline. The 24h-hotline is currently only available for Germany and German-speaking clients.
Sumitomo (SHI) Demag Plastics Machinery GmbH
Altdorfer Straße 15
Service hotline (German): +49 911 5061 301
Service hotline (English): +49 911 5061 307
Spare parts hotline: +49 34672 97 410
Service hotline: +49 34672 97 411