Customer Service Germany is very familiar with your Sumitomo (SHI) Demag machines and can react quickly due to the regional proximity. You have a contact person for all technical questions, who will also clarify any special questions with the experts in our factories. International customers are supported by the customer service teams in your respective country.
- professional competence
Our Customer Service team will personally assist you Monday to Friday between 7.30 and 17.00 Central European Time.
Outside business hours and on weekends, our 24-hour hotline is available to you for a fee.
The 24h-hotline is currently available in German or English Language for the complete global technical Support.
Outside business hours and on weekends from Friday 17:30 to Monday 07:30,
phone +49 911 5061 311
The 24h-hotline is subject to a fee. The client pays € 300.00 per call (per case) for using the 24h-hotline.
Sumitomo (SHI) Demag Plastics Machinery GmbH
Altdorfer Straße 15
|Phone:||+49 911 5061 604|
|Service hotline (German):||+49 911 5061 301|
|Service hotline (English):||+49 911 5061 307|
|Spare parts hotline:||+49 34672 97 410|
|Service hotline:||+49 34672 97 411|