Customer Service Contact

Your Customer Service team.

Fast response time. Expert support.

Act!

Always at your side.

Customer Service Germany is very familiar with your Sumitomo (SHI) Demag machines and can react quickly due to the regional proximity. You have a contact person for all technical questions, who will also clarify any special questions with the experts in our factories. International customers are supported by the customer service teams in your respective country.

 

  • international
  • personally
  • professional competence
  • responsive
  • 24/7
  • interconnected

We are here for you – at any time.

Our Customer Service team will personally assist you Monday to Friday between 7.30 and 17.00 Central European Time.

Outside business hours and on weekends, our 24-hour hotline is available to you for a fee, subject to contractual agreement. For spare parts please contact our spare parts team.

24-hour hotline:

On weekends from Friday 17:30 to Monday 07:30,

phone +49 911 5061 311

 
The 24h-hotline is subject to a fee. The client pays € 90.00 per call for using the 24h-hotline. The 24h-hotline is currently only available for Germany and German-speaking clients.

Your contact persons.

Customer Service
Sumitomo (SHI) Demag Plastics Machinery GmbH
Altdorfer Straße 15
90571 Schwaig
 

Head of Customer Service.

Andreas Holzer
Phone:                 +49 911 5061 604
 

 

Please contact us, we will be happy to help you.
 

Technical support.

Robert Sutter

Service hotline (German):          +49 911 5061 301

Service hotline (English):           +49 911 5061 307

 
Please contact us, we will be happy to help you.

Spare parts.

Marco Bott

Spare parts hotline (German): +49 911 5061 300

Spare parts hotline (English): +49 911 5061 306


Please contact us, we will be happy to help you.
 

Team Germany East.

André Schimpf

Spare parts hotline: +49 34672 97 410

Service hotline: +49 34672 97 411

 

Please contact us, we will be happy to help you.
 

 

 

Returns Management

Danny Zielke

Please contact us, we will be happy to help you.
 

 

 

International.

You can find your local contact under the menu item Contact.

Discover now.

Download the brochure with more information here

Discover now.

Download the brochure with more information here