Always at your side.
Customer Service Germany is very familiar with your Sumitomo (SHI) Demag machines and can react quickly due to the regional proximity. You have a contact person for all technical questions, who will also clarify any special questions with the experts in our factories. International customers are supported by the customer service teams in your respective country.
- international
- personally
- professional competence
- responsive
- 24/7
- interconnected
We are here for you – at any time.
Our Customer Service team will personally assist you Monday to Friday between 7.30 and 17.00 Central European Time.
Outside business hours and on weekends, our 24-hour hotline is available to you for a fee.
The 24h-hotline is currently available in German or English Language for the complete global technical Support.
24-hour hotline:
Outside business hours and on weekends from Friday 17:30 to Monday 07:30,
phone +49 911 5061 311
The 24h-hotline is subject to a fee. The client pays € 300.00 per call (per case) for using the 24h-hotline.
Your contact persons.
Customer Service
Sumitomo (SHI) Demag Plastics Machinery GmbH
Altdorfer Straße 15
90571 Schwaig
Head of Customer Service.
Andreas Holzer
| Phone: | +49 911 5061 604 |
Technical support.
Robert Sutter
| Service hotline (German): | +49 911 5061 301 |
| Service hotline (English): | +49 911 5061 307 |
| E-Mail: | sdg.globalservice@shi-g.com |
Spare parts.
Marco Bott
| Spare parts hotline (German): | +49 911 5061 300 |
| Spare parts hotline (English): | +49 911 5061 306 |
| E-Mail: | sdg.spareparts@shi-g.com |
Team Germany East.
André Schimpf
| Spare parts hotline: | +49 34672 97 410 |
| Service hotline: | +49 34672 97 411 |
| E-Mail: | sdg.team-ost@shi-g.com |
Please contact us, we will be happy to help you.
Returns Management
Danny Zielke
| E-Mail: | sdg.retouren@shi-g.com |
Please contact us, we will be happy to help you.
International.
You can find your local contact under the menu item Contact.
